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COMMERCIAL INSIGHTS GROUP — PLATFORM TERMS & CONDITIONS Last updated: March 2026 | Version 2.0 PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE COMMERCIAL INSIGHTS GROUP PLATFORM. BY CREATING AN ACCOUNT OR CLICKING "I ACCEPT", YOU AGREE TO BE BOUND BY THESE TERMS IN FULL. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORM. 1. DEFINITIONS "Platform" means the Commercial Insights Group web application accessible at commercialinsightsgroup.co.uk and all associated services, APIs, and tools. "CIG", "we", "us", "our" refers to Commercial Insights Group, operated by its owners and officers. "Client", "you", "your" refers to the individual or business entity that has registered for and/or uses the Platform. "Data" means any information, databases, files, records, or content uploaded to, processed by, or generated through the Platform. "Client Data" means any data, database, file, or content that you upload, import, connect, or otherwise provide to the Platform. "Output Data" means any leads, reports, analyses, or exports generated by the Platform based on Client Data or Platform data sources. "Subscription" means the paid access plan selected by the Client. 2. ACCEPTANCE OF TERMS 2.1 By accessing the Platform, creating an account, or clicking "I Accept", you confirm that you have read, understood, and agree to these Terms in their entirety. 2.2 If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. 2.3 These Terms form a legally binding contract between you and CIG. We reserve the right to update these Terms at any time. Continued use of the Platform following notification of changes constitutes acceptance of the revised Terms. 3. PLATFORM ACCESS & ACCOUNTS 3.1 You must provide accurate, complete, and current information when registering. You are responsible for maintaining the security of your account credentials. 3.2 You must not share your login credentials with any third party. Any activity conducted through your account is your responsibility. 3.3 We reserve the right to suspend or terminate accounts that breach these Terms, engage in fraudulent activity, or pose a risk to the Platform or other users. 3.4 Where multi-user access is provided, you are responsible for ensuring all users under your account comply with these Terms. 4. CLIENT DATA — YOUR RESPONSIBILITIES 4.1 YOU ARE SOLELY RESPONSIBLE FOR ALL CLIENT DATA YOU UPLOAD, IMPORT, OR CONNECT TO THE PLATFORM. 4.2 You warrant that: (a) you own or hold all necessary rights, licences, consents, and permissions to upload and process Client Data on the Platform; (b) the Client Data does not infringe the intellectual property, privacy, or other rights of any third party; (c) the Client Data does not contain unlawfully obtained personal data; (d) your use of the Platform with respect to Client Data complies with all applicable laws, including but not limited to UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). 4.3 CIG does not review, verify, or take responsibility for Client Data. We process Client Data solely as a data processor acting on your instructions as data controller. 4.4 You must not upload Client Data that: (a) you do not have lawful authority to process; (b) contains sensitive personal data without appropriate safeguards; (c) was obtained through deceptive, unlawful, or non-consensual means; (d) is subject to confidentiality obligations that prohibit its use on third-party platforms. 5. INDEMNIFICATION 5.1 YOU SHALL INDEMNIFY, DEFEND, AND HOLD HARMLESS CIG AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTRACTORS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, AND EXPENSES (INCLUDING REASONABLE LEGAL FEES) ARISING OUT OF OR IN CONNECTION WITH: (a) your Client Data, including any claim that Client Data infringes the rights of a third party; (b) your breach of these Terms; (c) your use of the Platform in violation of any applicable law or regulation; (d) any claim by a third party relating to data you have uploaded, processed, or exported through the Platform; (e) your use of Output Data in a manner that violates applicable law, including data protection law; (f) any unauthorised access to your account resulting from your failure to maintain adequate security. 5.2 CIG reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with CIG in any such defence. 6. USE OF PLATFORM DATA & OUTPUT 6.1 All data provided through the Platform (including Companies House data, OS Places data, and CIG-curated datasets) is provided for legitimate B2B commercial intelligence purposes only. 6.2 You agree not to use Platform data or Output Data for: (a) unsolicited mass marketing, spam, or cold outreach in violation of PECR; (b) harassment, discrimination, or any unlawful purpose; (c) resale or redistribution without CIG's prior written consent; (d) any purpose that violates UK GDPR or other applicable data protection legislation. 6.3 You are responsible for ensuring that your use of any Output Data (including exported leads and contact information) complies with all applicable laws. CIG provides data for B2B intelligence purposes — you remain the data controller for any personal data you process using Platform outputs. 6.4 Contact and business data sourced through the Platform originates from GDPR-compliant B2B data providers. You acknowledge that you are acting as an independent data controller when processing such data and must maintain your own lawful basis for any direct marketing. 7. INTELLECTUAL PROPERTY 7.1 The Platform, its software, design, and all CIG-developed content are the exclusive property of CIG or its licensors. Nothing in these Terms grants you any ownership rights in the Platform. 7.2 You grant CIG a limited, non-exclusive licence to process your Client Data solely for the purpose of delivering the Platform services to you. 7.3 Output Data generated specifically for your account is licensed to you for internal business use only. You may not sublicence, sell, or transfer Output Data to third parties without our written consent. 8. SUBSCRIPTIONS & PAYMENT 8.1 Access to the Platform is subject to payment of the applicable subscription fees. All fees are stated inclusive of VAT where applicable. 8.2 Subscriptions are billed monthly or annually as selected. Failure to pay may result in immediate suspension of access. 8.3 We reserve the right to change pricing upon 30 days' written notice. Continued use after the notice period constitutes acceptance of new pricing. 8.4 All payments are processed through Stripe. CIG does not store payment card details. 8.5 Refunds are assessed on a case-by-case basis. There is no automatic right to a refund for monthly subscriptions. For annual subscriptions, a pro-rata refund may be offered at CIG's discretion. 9. CANCELLATION & TERMINATION 9.1 You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Access continues until that date. 9.2 CIG may terminate your access immediately, without notice, if you: (a) breach these Terms materially; (b) engage in fraudulent activity; (c) use the Platform in a manner that causes harm to CIG or other users. 9.3 Upon termination, your right to access the Platform ceases immediately. CIG will retain your data for 30 days following termination, after which it may be permanently deleted. 10. LIMITATION OF LIABILITY 10.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". CIG MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, COMPLETENESS, OR FITNESS FOR PURPOSE OF ANY DATA PROVIDED THROUGH THE PLATFORM. 10.2 TO THE FULLEST EXTENT PERMITTED BY LAW, CIG'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY YOU IN THE THREE MONTHS IMMEDIATELY PRECEDING THE CLAIM. 10.3 CIG SHALL NOT BE LIABLE FOR: (a) any indirect, incidental, consequential, or punitive damages; (b) loss of profits, revenue, data, or business opportunity; (c) inaccuracies in third-party data (including Companies House, OS Places, or EPC data); (d) platform downtime or interruption; (e) any loss arising from your use of Output Data. 10.4 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. 11. DATA PROTECTION & PRIVACY 11.1 CIG processes personal data in accordance with its Privacy Policy, available at commercialinsightsgroup.co.uk/privacy. 11.2 Where CIG processes personal data on your behalf (as data processor), the terms of Schedule 1 (Data Processing Agreement) apply. 11.3 You confirm that you have a lawful basis under UK GDPR for any personal data you upload to or process through the Platform. 11.4 You shall promptly notify CIG of any suspected data breach involving Client Data processed on the Platform. 12. ACCEPTABLE USE 12.1 You must not: (a) attempt to gain unauthorised access to the Platform or its underlying systems; (b) reverse engineer, decompile, or copy the Platform; (c) use automated scraping tools or bots against the Platform; (d) upload malware, viruses, or harmful code; (e) use the Platform in any way that disrupts its operation or other users' access. 12.2 Violation of this section may result in immediate termination and may be reported to relevant authorities. 13. CONFIDENTIALITY 13.1 Each party agrees to keep confidential any non-public information of the other party disclosed in connection with these Terms or the Platform. 13.2 This obligation does not apply to information that: (a) is or becomes publicly available without breach; (b) was already known to the receiving party; (c) must be disclosed by law or regulation. 14. GOVERNING LAW & DISPUTES 14.1 These Terms are governed by the laws of England and Wales. 14.2 Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales. 14.3 Before commencing legal proceedings, the parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days. 15. GENERAL 15.1 If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. 15.2 Our failure to enforce any right or provision does not constitute a waiver of that right. 15.3 You may not assign your rights under these Terms without CIG's written consent. 15.4 These Terms, together with our Privacy Policy, constitute the entire agreement between you and CIG regarding use of the Platform. By clicking "I Accept", you confirm you have read and agree to these Terms & Conditions in full, including the data responsibility and indemnification provisions in Sections 4 and 5.